How do I sign up for Splendid Insider?. Signing up is free and easy! Simply create an account by clicking here. If you currently have an account on the Splendid website, then you’re already enrolled in our loyalty program—just sign in and start earni

How do I sign up for Splendid Insider?Signing up is free and easy! Simply create an account by clicking <a href="https://splendid.com/account/register" target="_blank" style=" text-decoration: none;">here</a>. If you currently have an account on the Splendid website, then you&#x2019;re already enrolled in our loyalty program&#x2014;just sign in and start earning points!Please note that subscribing to our emails does not automatically create an account. To check whether you have one, click <a href="https://splendid.com/account/register" target="_blank" style=" text-decoration: none;">here</a>.I already have an account. Do I need to create a new one to earn points?We took care of that for you! All customers with an active site account have been automatically enrolled in our Splendid Insider program, including the 25 points you&#x2019;d normally earn for creating a new account.Where can I find all of my Splendid Insider account info?You can view your Splendid Insider status by navigating to &#x2018;My Account&#x2019; on the Splendid website, or by clicking <a href="https://splendid.com/account/login" target="_blank" style=" text-decoration: none;">here</a>.What are the advantages of becoming a Splendid Insider?Splendid Insider is a tiered program that gives members more perks and rewards the more they engage with the brand. You can earn points by making a purchase, referring friends, following Splendid on social media, leaving product reviews, and more&#x2014;plus a discount on your birthday every year. Beyond points, members get perks like free shipping and exclusive access to launches and promotions. See the full list of benefits on our <a href="https://splendid.com/pages/rewards" target="_blank" style=" text-decoration: none;">Splendid Insider page</a>.What if I have an old email address or multiple email addresses and want to combine my accounts &amp; earnings?Email us at <a href="mailto:customercare@splendid.com">customercare@splendid.com</a> and our team will be happy to help merge your accounts.Does it cost anything to begin earning points?Signing up is 100% free.&#xA0;All Splendid Insider benefits, offers, and rewards are subject to availability. Splendid may at any time amend, modify, supplement, or terminate the loyalty program, the structure for earning rewards, or VIP tiers.Related articles:<ul><li><a href="/hc/en-us/articles/2470415-how-do-i-earn-points" style=" text-decoration: none;">How do I earn points?</a></li><li><a href="/hc/en-us/articles/2470416-how-do-i-redeem-my-points" style=" text-decoration: none;">How do I redeem my points?</a></li><li><a href="/hc/en-us/articles/2470418-what-are-the-different-tiers" style=" text-decoration: none;">What are the different tiers?</a></li><li><a href="/hc/en-us/articles/8057634-how-do-i-refer-a-friend" style=" text-decoration: none;">How do I refer a friend?</a></li></ul>

Becoming an Insider

What are the easy ways to earn points?. Every member gets 25 points just for joining our loyalty program. You earn 1 point on every dollar spent, and there are other ways to earn aside from shopping—add your birthday to your account, sign up for SMS,

What are the easy ways to earn points?Every member gets 25 points just for joining our loyalty program. You earn 1 point on every dollar spent, and there are other ways to earn aside from shopping&#x2014;add your birthday to your account, sign up for SMS, leave us a review, refer a friend, or follow us on Facebook, Instagram, and YouTube.Check out all the ways to earn points under <a href="https://splendid.com/pages/rewards" style=" text-decoration: none;">Ways to Earn Points</a> on the loyalty page.Is there a limit to how many points I can earn?Nope! That&#x2019;s the best part about being a Splendid Insider member&#x2014;you&#x2019;ll always have an opportunity to earn more points by shopping with us and engaging with our brand and community.Will I receive points for purchases I made prior to creating my loyalty account?You&#x2019;ll only receive points for purchases made after creating your Splendid Insider account, so be sure to create one before placing an order.Do points ever expire?If you don&#x2019;t make a purchase or earn points for 12 months, your points and rewards return to zero and you&#x2019;ll be moved down to Insider, the lowest tier.Why didn&#x2019;t I earn points on my purchase?You must be logged in when making a purchase to earn points&#x2014;double-check that you were signed into your rewards account and didn&#x2019;t accidentally check out as a guest. If that happened, contact us at customercare@splendid.com and we&#x2019;ll help apply your points.You also won&#x2019;t receive points if your purchase is canceled for any reason, and any points earned on an order you later return will be deducted from your point balance.In-store purchases can take up to 10 business days to appear in your account. If you still don&#x2019;t see those points after 10 days, reach out to customercare@splendid.com.I should have earned points for a purchase but I didn&#x2019;t see my account balance change. Did I get credit?Most likely, yes! There can be a delay in our system, and points can take anywhere from a few minutes to 10 days (for in-store purchases) to appear. If you want to double-check:<ul><li>Refresh your browser</li><li>Log out and then log back into your account</li><li>Check your &#x2018;Rewards History&#x2019; in your Splendid Insider account&#x2014;it shows every point earned or redeemed, and when</li></ul>If your points balance still doesn&#x2019;t look right after that, contact our team at customercare@splendid.com and we&#x2019;ll look into it for you.Related articles:<ul><li><a href="/hc/en-us/articles/2470414-becoming-an-insider" style=" text-decoration: none;">Becoming an Insider</a></li><li><a href="/hc/en-us/articles/2470416-how-do-i-redeem-my-points" style=" text-decoration: none;">How do I redeem my points?</a></li><li><a href="/hc/en-us/articles/2470418-what-are-the-different-tiers" style=" text-decoration: none;">What are the different tiers?</a></li><li><a href="/hc/en-us/articles/8057634-how-do-i-refer-a-friend" style=" text-decoration: none;">How do I refer a friend?</a></li></ul>

How do I earn points?

How is my Rewards Tier determined?. Your Splendid Insider tier is determined by the amount of points earned:. Once you qualify, you’ll instantly move up and have access to that tier’s benefits for the next 12 months. As you move up in the tiers, all

How is my Rewards Tier determined?Your Splendid Insider tier is determined by the amount of points earned:<ul><li>Insider &#x2013; 25 points</li><li>Muse &#x2013; 200 points</li><li>Icon &#x2013; 650 points</li></ul>Once you qualify, you&#x2019;ll instantly move up and have access to that tier&#x2019;s benefits for the next 12 months. As you move up in the tiers, all benefits from the previous tier carry over.How do I know which Splendid Insider tier I am in?You can view your Splendid Insider status by navigating to &#x2018;My Account&#x2019; on the Splendid website, or by <a href="https://splendid.com/account/login?checkout_url=https://splendid.com/pages/rewards" style=" text-decoration: none;">clicking here</a> and logging in.What is &#x2018;early sale access&#x2019;?As an Insider, you&#x2019;ll receive select sale emails ahead of the general public&#x2014;that means you get a first look at all the best sale styles!How will I know when I have reached a new tier?When your total points cross a tier threshold, you&#x2019;ll receive an email letting you know your tier status has changed.Does tier status expire?Yes. Once you&#x2019;re an Insider, Muse, or Icon, you&#x2019;ll stay in that tier for one year from the date you reached it. Keep interacting with us to maintain your status (or move up a tier)!How is my free shipping applied at checkout?As a Muse member, your free ground shipping is automatically applied at checkout&#x2014;just make sure you&#x2019;re signed in. The same applies for Icon members, whose free 2-day shipping is applied automatically. Free ground and expedited shipping apply only to domestic shipping within the US, and the matching shipping method must be selected to apply.How can I get a birthday gift?Add your birthday under the &#x2018;Ways to Earn Points&#x2019; section on the Splendid Insider page. On your birthday, we&#x2019;ll send you a special discount code* via email, valid for 30 days from the date of your birthday&#x2014;good for $25 off orders of $100 or more.*Your birthday discount code is non-transferable and may not be sold or assigned to anyone else. If we feel that someone is trying to take advantage of the program, we reserve the right to terminate their account at our discretion.I signed up for the birthday gift. Why have I not received it?It&#x2019;s possible you registered your birthday less than 30 days in advance. In that case, you&#x2019;ll receive your birthday bonus 30 days after registering (this applies only in your first year). In every year after that, your reward is emailed on your actual birthday. If you register after your birthday has already passed this calendar year, your reward won&#x2019;t be added until your birthday the following year.If it&#x2019;s been more than 30 days since you registered and you still haven&#x2019;t received your reward, contact customercare@splendid.com and we&#x2019;ll be happy to help.Related articles:<ul><li><a href="/hc/en-us/articles/2470414-becoming-an-insider" style=" text-decoration: none;">Becoming an Insider</a></li><li><a href="/hc/en-us/articles/2470415-how-do-i-earn-points" style=" text-decoration: none;">How do I earn points?</a></li><li><a href="/hc/en-us/articles/2470416-how-do-i-redeem-my-points" style=" text-decoration: none;">How do I redeem my points?</a></li><li><a href="/hc/en-us/articles/8057634-how-do-i-refer-a-friend" style=" text-decoration: none;">How do I refer a friend?</a></li></ul>

What are the different tiers?

How do points convert to dollars?. 250 points = a $25 reward to use on splendid.com. How do I redeem my points?. Once you have 250 points, sign in to your Splendid Insider account and choose Redeem beside the $25 reward. This converts 250 points into

How do points convert to dollars?250 points = a $25 reward to use on splendid.com.How do I redeem my points?Once you have 250 points, sign in to your Splendid Insider account and choose Redeem beside the $25 reward. This converts 250 points into a reward code, which you can enter in the discount field at checkout. You can also find available rewards on the Splendid Insider page, at the bottom of your cart, or in My Account. After redeeming, the points no longer appear as available to redeem. If you do not use the code right away, find it in Rewards History.Will I be able to use my perks/rewards in-store?Yes, most perks and rewards can be redeemed both online and in full-price retail stores.Can I return my order if I redeemed rewards points for a discount?Yes. If you return the entire order, we&#x2019;ll refund the total dollar amount spent after the discount was applied, and the points you used will be added back to your rewards account. For a partial return, we&#x2019;ll refund your other payment method first (credit or debit card), and then return any remaining reward value to your point balance.If you redeem your points for an in-store purchase and later return those items, the reward points will not be restored&#x2014;we recommend making an exchange instead.Can I use my rewards during a promotion?You can use one discount per order: either a promotion code or a rewards code, not both. Choose whichever gives you the better savings. If you use the promotion, your unused reward code remains in Rewards History for a future order. For details, see <a href="/hc/en-us/articles/8643199-can-i-combine-my-rewards-with-a-promotion">Can I combine my rewards with a promotion?</a>I placed my order with my rewards but now the item is marked down. Can I have a price adjustment?Due to the structure of the rewards program, we cannot modify any discounts or price-adjust an order that already has a discount applied.Related articles:<ul><li><a href="/hc/en-us/articles/2470414-becoming-an-insider" style=" text-decoration: none;">Becoming an Insider</a></li><li><a href="/hc/en-us/articles/2470415-how-do-i-earn-points" style=" text-decoration: none;">How do I earn points?</a></li><li><a href="/hc/en-us/articles/2470418-what-are-the-different-tiers" style=" text-decoration: none;">What are the different tiers?</a></li><li><a href="/hc/en-us/articles/8057634-how-do-i-refer-a-friend" style=" text-decoration: none;">How do I refer a friend?</a></li><li><a href="/hc/en-us/articles/8643195-my-points-disappeared-but-i-didnt-use-them">Where is my reward code after I redeem points?</a></li><li><a href="/hc/en-us/articles/8643199-can-i-combine-my-rewards-with-a-promotion">Can I combine my rewards with a promotion?</a></li></ul>

How do I redeem my points?

Use either a promotion code or a reward code per order, not both. Choose the code that saves you more; an unused reward code stays in Rewards History for a future order.

You can use only one discount per order: either a promotion code or a Splendid Insider reward code, not both. Choose whichever gives you the better savings.If you choose the promotion, your unused reward code remains in Rewards History so you can use it on a future order. Find the code by signing in to your Splendid Insider account and opening Rewards History, then enter it in the discount field at checkout.For redemption steps, see <a href="/hc/en-us/articles/2470416-how-do-i-redeem-my-points">How do I redeem my points?</a>. If you have already redeemed points and cannot find the code, see <a href="/hc/en-us/articles/8643195-my-points-disappeared-but-i-didnt-use-them">Where is my reward code after I redeem points?</a>.

Can I combine my rewards with a promotion?

Redeemed points become a reward code. Find unused codes in Rewards History and enter one at checkout. Reward codes can't be combined with promotion codes.

When you redeem points, they are converted into a reward code. The points will no longer appear as available to redeem, but the reward is still in your account.<ol><li>Sign in to your Splendid Insider account.</li><li>Open Rewards History to find your unused reward code.</li><li>Enter the code in the discount field at checkout.</li></ol>You can use only one discount per order: either a promotion code or a reward code. Choose whichever gives you the better savings. If you use a promotion code, your unused reward code stays in Rewards History for a future order.If you cannot find the code in Rewards History, contact us at <a href="mailto:customercare@splendid.com">customercare@splendid.com</a> so we can review your account.For more details, see <a href="/hc/en-us/articles/2470416-how-do-i-redeem-my-points">How do I redeem my points?</a> and <a href="/hc/en-us/articles/8643199-can-i-combine-my-rewards-with-a-promotion">Can I combine my rewards with a promotion?</a>

Splendid Insider Rewards

Becoming an Insider

How do I earn points?

What are the different tiers?

How do I redeem my points?

Can I combine my rewards with a promotion?

Where is my reward code after I redeem points?