What are the different tiers?Updated 17 days ago
How is my Rewards Tier determined?
Your Splendid Insider tier is determined by the amount of points earned:
- Insider – 25 points
- Muse – 200 points
- Icon – 650 points
Once you qualify, you’ll instantly move up and have access to that tier’s benefits for the next 12 months. As you move up in the tiers, all benefits from the previous tier carry over.
How do I know which Splendid Insider tier I am in?
You can view your Splendid Insider status by navigating to ‘My Account’ on the Splendid website, or by clicking here and logging in.
What is ‘early sale access’?
As an Insider, you’ll receive select sale emails ahead of the general public—that means you get a first look at all the best sale styles!
How will I know when I have reached a new tier?
When your total points cross a tier threshold, you’ll receive an email letting you know your tier status has changed.
Does tier status expire?
Yes. Once you’re an Insider, Muse, or Icon, you’ll stay in that tier for one year from the date you reached it. Keep interacting with us to maintain your status (or move up a tier)!
How is my free shipping applied at checkout?
As a Muse member, your free ground shipping is automatically applied at checkout—just make sure you’re signed in. The same applies for Icon members, whose free 2-day shipping is applied automatically. Free ground and expedited shipping apply only to domestic shipping within the US, and the matching shipping method must be selected to apply.
How can I get a birthday gift?
Add your birthday under the ‘Ways to Earn Points’ section on the Splendid Insider page. On your birthday, we’ll send you a special discount code* via email, valid for 30 days from the date of your birthday—good for $25 off orders of $100 or more.
*Your birthday discount code is non-transferable and may not be sold or assigned to anyone else. If we feel that someone is trying to take advantage of the program, we reserve the right to terminate their account at our discretion.
I signed up for the birthday gift. Why have I not received it?
It’s possible you registered your birthday less than 30 days in advance. In that case, you’ll receive your birthday bonus 30 days after registering (this applies only in your first year). In every year after that, your reward is emailed on your actual birthday. If you register after your birthday has already passed this calendar year, your reward won’t be added until your birthday the following year.
If it’s been more than 30 days since you registered and you still haven’t received your reward, contact [email protected] and we’ll be happy to help.
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