How do I earn points?Updated 17 days ago
What are the easy ways to earn points?
Every member gets 25 points just for joining our loyalty program. You earn 1 point on every dollar spent, and there are other ways to earn aside from shopping—add your birthday to your account, sign up for SMS, leave us a review, refer a friend, or follow us on Facebook, Instagram, and YouTube.
Check out all the ways to earn points under Ways to Earn Points on the loyalty page.
Is there a limit to how many points I can earn?
Nope! That’s the best part about being a Splendid Insider member—you’ll always have an opportunity to earn more points by shopping with us and engaging with our brand and community.
Will I receive points for purchases I made prior to creating my loyalty account?
You’ll only receive points for purchases made after creating your Splendid Insider account, so be sure to create one before placing an order.
Do points ever expire?
If you don’t make a purchase or earn points for 12 months, your points and rewards return to zero and you’ll be moved down to Insider, the lowest tier.
Why didn’t I earn points on my purchase?
You must be logged in when making a purchase to earn points—double-check that you were signed into your rewards account and didn’t accidentally check out as a guest. If that happened, contact us at [email protected] and we’ll help apply your points.
You also won’t receive points if your purchase is canceled for any reason, and any points earned on an order you later return will be deducted from your point balance.
In-store purchases can take up to 10 business days to appear in your account. If you still don’t see those points after 10 days, reach out to [email protected].
I should have earned points for a purchase but I didn’t see my account balance change. Did I get credit?
Most likely, yes! There can be a delay in our system, and points can take anywhere from a few minutes to 10 days (for in-store purchases) to appear. If you want to double-check:
- Refresh your browser
- Log out and then log back into your account
- Check your ‘Rewards History’ in your Splendid Insider account—it shows every point earned or redeemed, and when
If your points balance still doesn’t look right after that, contact our team at [email protected] and we’ll look into it for you.
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