For status or order tracking information, click here . Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

For status or order tracking information, click&#xA0;<a href="https://www.splendid.com/customer/account/login/%20" style=" text-decoration: none;">here</a> .Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

What's The Status Of My Order? How Do I Track My Order?

While our policy dictates that no changes may be made after an order is submitted, we understand that mistakes happen. If you’ve entered an incorrect shipping address or contact information, please reach out to our customer service team as soon as po

<div id="isPasted"><div data-block="true" data-editor="31r0e" data-offset-key="d64k8-0-0" id="isPasted"><div data-offset-key="d64k8-0-0">Once an order is submitted, it cannot be changed or canceled. This includes updating the shipping address, changing items, editing or swapping promo codes, or canceling the order. Orders are sent for processing immediately and no changes can be made.</div></div><div data-block="true" data-editor="31r0e" data-offset-key="4jcp-0-0"><div data-offset-key="4jcp-0-0"> </div></div>While our policy dictates that no changes may be made after an order is submitted, we understand that mistakes happen. If you&#x2019;ve entered an incorrect shipping address or contact information, please reach out to our customer service team as soon as possible, providing any corrections that may be needed. We&#x2019;ll do our best to assist and accommodate your request, but please understand that changes are only possible within a very limited timeframe and may not always be feasible.</div>

How Do I Change Or Cancel An Order?

We're sorry to hear you received the wrong item in your order! Please reach out to our team via email  at customercare@splendid.com for assistance. Be sure to include the name(s) of the incorrect item(s). Please include photos of the item you receive

<div data-message-author-role="assistant" data-message-id="40bae20a-2ae8-438b-b2fc-482fb6d29810" data-message-model-slug="gpt-4o-mini" dir="auto" id="isPasted">We&apos;re sorry to hear you received the wrong item in your order! Please reach out to our team via email &#xA0;at&#xA0;<a href="mailto:customercare@splendid.com">customercare@splendid.com</a> for assistance. Be sure to include the name(s) of the incorrect item(s).&#xA0; Please include photos of the item you received, as well as photos of the&#xA0;inner tags so we can verify the style number and country of origin. We&apos;re specifically looking for a small white tag with two lines of text, usually found under the care tag. If the white tag isn&apos;t visible, this information may also be on the back of the care tag itself. &#xA0;Once we have received and reviewed the additional information, we will work to provide the best possible resolution. This may include issuing a prepaid return label &#xA0;(within the contiguous United States) for the incorrect items and processing a refund for the merchandise, or, if available, placing a new order on your behalf. Please note that in some cases a replacement shipment may not be possible, but we will do everything we can to accommodate your request within our available options.</div>

What do I do if I receive the wrong item in my order?

Price Adjustment on Markdowns. We will gladly honor a one-time price adjustment on full-price merchandise which was marked down within 7 days from the order date of your item.  The price adjustment credit will be issued to your original form of payme

Price Adjustment on MarkdownsWe will gladly honor a one-time price adjustment on full-price merchandise which was marked down within 7 days from the order date of your item. &#xA0;The price adjustment credit will be issued to your original form of payment.&#xA0;Price Adjustment on PromotionsPrice adjustments for promotions are not applicable to previously placed orders.Price adjustments cannot be accommodated for orders that already have another promo code applied. We are unable to make any exceptions. Also, we cannot replace an existing promo code with a separate offer.If you are looking to exchange an item purchased with a discount, please contact CustomerCare@Splendid.com. As long as you would like to order the same exact product in another size, we will be able to help you order at the same price point.&#xA0;Price Adjustment on Final SalePrice adjustments cannot be accommodated for anything marked as Final Sale.

Do You Offer Price Adjustments?

Only one promo code per order. Promotions and discounts cannot be combined.

Only one promo code per order. Promotions and discounts cannot be combined.&#xA0;

Can I Use Mutliple Promo Codes On One Order?

When you pre-order. You’ve secured your spot to be first to get it! First come, first served - so act fast!. While you wait. We hold your payment safe until your pre-order is ready to ship and you’re kept in the loop the whole time. Changed my mind.

<section style=" border-box;max-width: 100%;color: rgb(98, 87, 190);font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif;font-size: 15px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: normal;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;" id="isPasted"><div style=" border-box;line-height: 1.6;margin: 40px 0px;overflow-wrap: break-word;"><div style=" border-box;display: flow-root;">When you pre-orderYou&#x2019;ve secured your spot to be first to get it! First come, first served - so act fast! While you waitWe hold your payment safe until your pre-order is ready to ship and you&#x2019;re kept in the loop the whole time. Changed my mindThat&apos;s okay! We&apos;ve got you covered. Cancel for a full refund any time before it ships via our self-serve tool. &#xA0;Will I know if the shipping date changes for my pre-order?Yes! Purple Dot will trigger an automatic email in the event of a shipping date change. You can also check up on the estimated shipping date via the self-serve portal at anytime. <a href="https://splendid.com/pages/manage-pre-orders" style=" border-box;background-color: transparent;color: rgb(98, 87, 190);text-decoration: underline;" target="_blank" rel="noopener noreferrer">https://splendid.com/pages/manage-pre-orders</a> Can I change my shipping address?Yes! Login to your pre-order self-serve portal here <a href="https://splendid.com/pages/manage-pre-orders" style=" border-box;background-color: transparent;color: rgb(98, 87, 190);text-decoration: underline;" target="_blank" rel="noopener noreferrer">https://splendid.com/pages/manage-pre-orders</a>&#xA0;to update your shipping details. You will then receive an updated pre-order confirmation email. What happens if I cancel my pre-order?You can cancel at any time here before your pre-order ships at <a href="https://www.florencebymillsfashion.com/pages/manage-pre-orders" style=" border-box;background-color: transparent;color: rgb(98, 87, 190);text-decoration: underline;" target="_blank">www.</a><a href="https://splendid.com/pages/manage-pre-orders" style=" border-box;background-color: transparent;color: rgb(98, 87, 190);text-decoration: underline;" target="_blank" rel="noopener noreferrer">https://splendid.com/pages/manage-pre-orders</a> &#xA0;You will receive an email confirming the refund and will see the money back in your account in 3-5 business days, depending on your bank.&#xA0;</div></div></section>

Our trusted Pre-Order partner Purple Dot

We now offer eGift cards which are redeemable at any Splendid retail location or online at Splendid.com.   To purchase an eGift card or check the balance of an existing gift card please visit our gift card page.

We now offer eGift cards which are redeemable at any Splendid retail location or online at Splendid.com. &#xA0; To purchase an eGift card or check the balance of an existing gift card please visit our&#xA0;<a href="https://www.splendid.com/gift-card" id="isPasted" style=" text-decoration: none;" target="_self">gift card page</a>. &#xA0;

Ordering Questions