Ordering Questions
How do I change or cancel an order?
Once an order has been submitted, it cannot be changed or canceled. This includes updating the shipping address, changing items, modifying or replacing promo codes, or canceling the order. Orders are sent for processing immediately, so changes may no
What do I do if I receive the wrong item in my order?
We're sorry to hear you received the wrong item in your order! Please reach out to our team via email at [email protected] for assistance. Be sure to include the name(s) of the incorrect item(s). Please include photos of the item you receive
Do you offer price adjustments?
Price Adjustment on Markdowns. We will gladly honor a one-time price adjustment on full-price merchandise which was marked down within 7 days from the order date of your item. The price adjustment credit will be issued to your original form of payme
Can I use multiple promo codes on one order?
Only one promo code per order. Promotions and discounts cannot be combined.
Pre-orders
When you pre-order. You’ve secured your spot to be first to get it! First come, first served - so act fast!. While you wait. We hold your payment safe until your pre-order is ready to ship and you’re kept in the loop the whole time. Changed my mind.
What do I do if I am missing items from my order?
We're sorry to hear you are missing an item from your order! Please reach out to our team via email at [email protected] for assistance. Be sure to include the name(s) of the missing item(s). Please include photos of the packaging you receive
Store purchases and returns
If you placed an order or made a purchase at a Splendid retail store, please contact the store directly for assistance. Visit our Store Locator to find your nearest location. All store purchases must be returned directly to the store where the purcha