What are the different tiers?Updated 5 hours ago

How is my Rewards Tier determined?

Your Splendid Insider tier is determined by the amount of points earned. 

Insider - 25 points

Muse - 200 points

Icon - 650 points

Once you qualify, you will instantly move up and have access to that tier's benefits for the next 12 months. As you move up in the tiers, all benefits from the previous tier carry over.

How do I know which Splendid Insider tier I am in?

You can view your Splendid Insider status by navigating to ‘My Account’ on the Splendid website, or simply clicking here and logging in.

What is 'early sale access'?

As an Insider, you will receive select sale emails ahead of the general public. That means you get a first look at all the best sale styles!

How will I know when I have reached a new tier?

When your total points cross a tier threshold, you will receive an email letting you know that there has been a change to your tier status.

Does tier status expire?

Once you are an Insider, Muse, or Icon, you will be in that tier for one year from the date you reached it. Make sure to keep interacting with us to maintain your status (or even move up a tier)! 

How is my free shipping applied at checkout?

As a Muse member, your free ground shipping will be automatically applied at checkout—just remember to make sure you're signed in! The same applies for Icon members. Your free 2-day shipping will automatically be applied at checkout. Please note that free ground and expedited shipping applies only to domestic shipping within the US. Method of shipping must be checked to apply.

How can I get a birthday gift?

Add your birthday under the ‘Ways to Earn Points’ section on the Splendid Insider page. On your birthday, we will send you a special discount code* via email that’s valid for 30 days from the date of your birthday! You will receive a coupon code for $25 off your order of $100 or more.

*Your birthday discount code is non-transferable and may not be sold or assigned to anyone else. If we feel that someone is trying to take advantage of the program, we reserve the right to terminate their account at our discretion.

I signed up for the birthday gift. Why have I not received it?

It’s possible that you did not register your birthday in time. In order to receive your birthday gift on your birthday, you must register your birthday at least 30 days prior. 

If you register your birthday less than 30 days in advance of your actual birthday, you will receive your birthday bonus 30 days after your registration. This is only applicable for the first year that you sign up. 

All successive birthday bonuses will be emailed to you on your actual birthday. If you register your birthday through your Splendid Insider account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year. 

If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact [email protected] and we will be happy to assist you.