How do I earn points?Updated 5 hours ago

What are the easy ways to earn points?

Every member gets 25 points just for joining our loyalty program. You earn 1 point on every dollar spent and there are other ways to earn aside from shopping. You can add your birthday to your account to earn points, sign up for SMS, leave us a review, like us on Facebook, or follow us on Instagram and Youtube.

Check out all the ways to earn points under Ways to Earn Points on the loyalty page.

Is there a limit to how many points I can earn?

Nope! That’s the best part about being a Splendid Insider member—you will always have an opportunity to earn more points by shopping with us and engaging with our brand and community.

Will I receive points for purchases I made prior to creating my loyalty account?

You will only receive points for purchases made after creating your Splendid Insider account. Make sure to create an account before placing an order so you can receive points!

Do points ever expire?

If you do not make a purchase or earn points for a period of 12 months, your points and rewards will return to zero. You will be moved down to Insider, the lowest tier.

Why didn’t I earn points on my purchase?

You must be logged in when making purchases in order to earn points. Double-check that you were signed into your rewards account and didn’t accidentally check out as a guest. If you have done this in error, contact us at [email protected] and we will help apply your points to your account. 

You also won’t receive points if your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance. 

If you make a purchase in-store, there will be up to a 10-day delay before your points are reflected in your account. If you still don’t see those points in your account after 10 days, please reach out to [email protected]. 

I should have earned points for a purchase but I didn’t see my account balance change. Did I get credit?

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! Please note that there may be a delay in our system and points could take anywhere from minutes to 10 days (for in-store purchases) to appear in your account. However, if you feel like you have earned points but they are not showing up in your account, follow these tips to troubleshoot:

·         Refresh your browser

·         Log out and then log back into your account

·         Check your ‘Rewards History’ in your Splendid Insider account to see if the points were added without you realizing it. Your ‘Rewards History’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate, please feel free to contact our team at [email protected] and we will look into the issue for you.